F.A.Q.

I changed my mind. Can I get a refund or make an exchange for a new size/color?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, which includes the UPS tracking number. To track your package, go to the link below, enter your tracking number, and press the "track" button to get shipment details.
https://www.ups.com/WebTracking/track?loc=en_us

When will I receive my order?

Please allow 5-7 business days for order processing and verification, and an additional 7-10 business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

What shipping carrier do you use?

We ship all orders via United Parcel Service, DHL.

Can I contact you directly with any questions?

Please email info@mijares.com with any questions regarding your order. We will try our best to reply to your question(s) within 24-48 hours.

I do not live in the United States. Can I place an order?

MijaresSculptures.com accepts orders from the United States and select International Countries list below: Australia Austria Belgium Canada China Czech Republic Denmark Finland France Germany Greece Hong Kong Hungary Iceland Ireland Israel Italy Japan Korea, South Luxembourg Netherlands New Zealand Norway Portugal Puerto Rico Singapore Spain Sweden Switzerland Taiwan Thailand United Kingdom

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

Do you sell wholesale?

We do not sell wholesale.